If your customer experience isn’t broken, fix it.
If your customer experience isn’t broken, fix it.
Robert Azman
Customer Experience Update
The Colleague Experience: Ten Ways to Engage Your Colleagues.
The Colleague Experience: Ten Ways to Engage Your Colleagues.
Robert Azman
Customer Experience Update
Technology is Great. Until It Isn't.
Technology is Great. Until It Isn't.
Robert Azman
Customer Experience Update
10 Ways to Get Back to CX Basics
10 Ways to Get Back to CX Basics
Robert Azman
Customer Experience Update
Is it easy to do business with your organization? Know Me. Help Me. Value Me.
Is it easy to do business with your organization? Know Me. Help Me. Value Me.
Robert Azman
Customer Experience Update
Stop Doing these 10 things to improve your customer experience!
Stop Doing these 10 things to improve your customer experience!
Robert Azman
Customer Experience Update
Is CSR (Corporate Social Responsibility) a Part of Your Experience Management Design?
Is CSR (Corporate Social Responsibility) a Part of Your Experience Management Design?
Robert Azman
Customer Experience Update
SURVEYING YOUR CUSTOMERS - DON’T MAKE THESE 7 MISTAKES
SURVEYING YOUR CUSTOMERS - DON’T MAKE THESE 7 MISTAKES
Robert Azman
Customer Experience Update
Why Isn't Customer Service Improving?
Why Isn't Customer Service Improving?
Robert Azman
Customer Experience Update
This IS Personal!
This IS Personal!
Robert Azman
Customer Experience Update
ICMI Featured Contributor
ICMI Featured Contributor
Robert Azman
Customer Experience Update
What’s Holding You Back from Creating Better Experiences?
What’s Holding You Back from Creating Better Experiences?
Robert Azman
Customer Experience Update
The Hits Just Keep on Rolling
The Hits Just Keep on Rolling
Robert Azman
Customer Experience Update
Is a free dessert your service recovery “go to”?
Is a free dessert your service recovery “go to”?
Robert Azman
Customer Experience Update
It's Time to Rethink the Culture of Hiring
It's Time to Rethink the Culture of Hiring
Robert Azman
Customer Experience Update
Enough with all the “X’s”. It’s time to act.
Enough with all the “X’s”. It’s time to act.
Robert Azman
Customer Experience Update
Buying a car…an experience time has passed by.
Buying a car…an experience time has passed by.
Robert Azman
Customer Experience Update
Connect Dashboard Dots for a Better Customer Experience
Connect Dashboard Dots for a Better Customer Experience
Robert Azman
Customer Experience Update
Oops, we did it again! We’re solving the wrong problem with employee workplace experiences.
Oops, we did it again! We’re solving the wrong problem with employee workplace experiences.
Robert Azman
Customer Experience Update
Improve the Colleague Experience to Deliver Good Customer Experience
Improve the Colleague Experience to Deliver Good Customer Experience
Robert Azman
Customer Experience Update