Look at Our Powerful Kick Start Offerings:

CX Boot Camp  

Looking for an immersion into the world of Customer Experience? Just got a CX job?  Have a team that needs to quickly make a difference? Not sure what to do? Here's a day of intense learning that will break it all down and help you start out on the right foot. Learn about the building blocks of an effective CX strategy. This program includes:

  • An introduction to CX

  • Identifying the business value of CX

  • Overview of journey mapping

  • Voice of customer program design

  • Dashboard development

  • Up to four hours of post-program mentoring

What you get: Eight hours of individualized, face-to-face learning for up to 4 team members plus four hours of team mentoring after the course. You’ll walk away with a draft CX strategy; a preliminary journey map; initial CX dashboard; and a voice of customer framework.
Cost: Contact Us for Your Personalized Quote. Minimum of 2 participants per session.

Assess to Invest

 

Debating how to get started on your next project? Started but stalled? Have lots of data but no action plans? Give us one day to think about your most pressing CX issue or initiative. We’ll spend a day together assessing the state of your CX. Our Invest One CX™ assessment includes: talking to stakeholders; analyzing customer data; providing real-time feedback as a customer purchasing your products and/or services; and up to six interviews with key clients and customers. After we complete the assessment, we will work with you to develop a high-level overview of what’s needed to energize your CX efforts.

What you get: Eight-hour on-site assessment of your CX activities including voice of customer and voice of employee reviews; up to six client interviews; detailed summary of findings; and recommended next steps.

Cost: Contact Us for Your Personalized Quote!

CX Pulse Check

For many of you the pulse of your operation is the contact center—be it sales or service.  So much can go right and so much can go wrong in your contact centers. Our Check Your Pulse™ program allows us to spend a day on site in your contact center to: talk to front line representatives and team leaders; listen to customers; assess your processes; and evaluate your tools. 

What you get: Eight-hour on-site assessment of your contact center activities; two front line focus groups; blind-shopper experience; process review; detailed summary of findings; and recommended next steps.

Cost: Contact Us for Your Personalized Quote!

*All pricing is for North American on-sites locations. International locations available at a slightly higher cost. A minimum engagement is required. Please contact us for more details.