A knowledgeable, well-trained, professional customer service representative is worth their weight in CX gold!
A knowledgeable, well-trained, professional customer service representative is worth their weight in CX gold!
Robert Azman
Customer Experience Update
Ban your CSRs from saying these words and phrases to improve your CX!
Ban your CSRs from saying these words and phrases to improve your CX!
Robert Azman
Customer Experience Update
The Meaning of CX – not that CX – this CX – the Colleague Experience
The Meaning of CX – not that CX – this CX – the Colleague Experience
Robert Azman
Customer Experience Update
With CX Technology Investments – Are you putting the cart before the horse?
With CX Technology Investments – Are you putting the cart before the horse?
Robert Azman
Customer Experience Update
Transform Your CX by "Breaking All the Rules"
Transform Your CX by "Breaking All the Rules"
Robert Azman
Customer Experience Update
Do customers play a role in creating better experiences for themselves?
Do customers play a role in creating better experiences for themselves?
Robert Azman
Customer Experience Update
Chick-Fil-A knows how to do Chicken and CX!
Chick-Fil-A knows how to do Chicken and CX!
Robert Azman
Customer Experience Update
A New Paradigm for Attracting Talent?
A New Paradigm for Attracting Talent?
Robert Azman
Customer Experience Update
Globalization and CX Podcast
Globalization and CX Podcast
Robert Azman
Customer Experience Update
This Too Shall Pass
This Too Shall Pass
Robert Azman
Customer Experience Update
Creating a multi-generational culture to support your CX strategy.
Creating a multi-generational culture to support your CX strategy.
Robert Azman
Customer Experience Update
Who “owns” the customer? The answer may surprise you!
Who “owns” the customer? The answer may surprise you!
Robert Azman
Customer Experience Update
Five Ideas to Address the CX Naysayers in Your Organization.
Five Ideas to Address the CX Naysayers in Your Organization.
Robert Azman
Customer Experience Update
Top Down or Bottom Up?
Top Down or Bottom Up?
Robert Azman
Customer Experience Update
The 7 Habits of Highly Effective People For a Better CX
The 7 Habits of Highly Effective People For a Better CX
Robert Azman
Customer Experience Update
We're Hiring!
We're Hiring!
Robert Azman
Customer Experience Update
Ask these 3 questions...
Ask these 3 questions...
Robert Azman
Customer Experience Update
I can't afford to invest in CX!
I can't afford to invest in CX!
Robert Azman
Customer Experience Update
The Three-Legged Stool of Customer Experience
The Three-Legged Stool of Customer Experience
Robert Azman
Customer Experience Update
Customer Experience: Program or Mindset?
Customer Experience: Program or Mindset?
Robert Azman
Customer Experience Update